Customer Service Executive
Mumbai | 1-4 years of experience
 
Responsibilities:

  • Ensure smooth operations within the company with a focus to improve company efficiency
  • Ensure query resolution within TAT by coordinating with internal / external parties
  • Receive calls from and make outbound calls to clients to understand their queries and help in resolution
  • Conduct root-cause analysis of client queries and find corrective / preventive action
  • Help clients with possible solution by understanding the regulatory framework and operation workflow
  • Conduct period calls with clients on pending queries / escalations
  • Prepare weekly data for clients giving comparative analysis of total transactions processed, margin of error, status of open queries etc. 
  • Prepare and maintain query master for each client
  • Ensure queries are not repeated by implementing permanent solution
  • Liaise with RnTs and AMCs with regards to orders and other operational matters
  • Assist in implementing procedures to streamline the Operations daily work and improve efficiencies and revising of workflows
  • Propose new enhancement and products of existing system
Requirements:

  • Graduate Degree in Commerce preferred
  • 1-4 years of relevant experience in a broad range of sales support related roles in the financial industry
  • Good verbal and written communication skills
  • Able to effectively work under tight deadlines
  • Manage multiple projects independently and simultaneously
  • Strong organizational skills and attention to detail
  • Ability to work in a very fast paced environment