Operations Executive
Mumbai | 2 to 6 years of experience

  • Complete all transactions assigned, which includes account opening, transaction processing, commission processing and reconciliation of transaction/account opening and other daily operations processes
  • Be quality focused and work efficiently to reduce cost by adopting various automation processes
  • Preparing various types of MIS on a periodic basis
  • Liaising with Fund Houses and Registrars and Transfer Agents with regards to orders and other operational matters
  •  Assisting in implementing procedures
  • Proposing new enhancement and products of existing system
  • Ensuring timely and accurate reconciliation actions are performed
  • Ensure smooth operations within the company with a focus to improve company efficiency
  • Ensure query resolution within TAT by co-ordinating with internal / external parties
  • Receive calls from and make outbound calls to clients to understand their queries and help in resolution
  • Conduct root-cause analysis of client queries and find corrective / preventive action
  • Help clients with possible solution by understanding the regulatory framework and operation workflow
  • Conduct period calls with clients on pending queries / escalations
  • Prepare weekly data for clients giving comparative analysis of total transactions processed, margin of error, status of open queries etc. 
  •  Prepare and maintain query master for each client
  •  Ensure queries are not repeated by implementing permanent solution
  • Liaise with RnTs and AMCs with regards to orders and other operational matters
  •  Assist in implementing procedures to streamline the Operations daily work and improve efficiencies and revising of workflows
  • Propose new enhancement and products of existing system
  • Any Graduation with relevant experience / Graduate Degree in Commerce
  • Minimum 4 to 6 years of prior work experience in mutual fund operations preferred
  •  Skilled in MS Excel, Outlook and Word
  • Understanding of commission calculation and above average skills in reconciliation and settlement activity
  • Passionate, driven and result oriented
  • Proficient in written English and communication skills
  • Good analytical and interpersonal skills