Software Support Engineer
Mumbai | 1 to 4 Years of experience

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  •  Implement and maintain multi-tier web based applications using Java, J2EE, MVC, Weblogic, XML, Spring, Hibernate, and Oracle, to support business requirements (angular will be advantage)
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Support users by developing design documentation and assistance tools
  • Interact regularly with internal and external teams to address technical issues and provide appropriate solutions through debugging, research, and investigation
  •  Address technical issues relating to software implementation, function and upgrades
  • Document knowledge in the form of knowledge based tech notes and articles
  • Develop expertise and in-depth knowledge of the product assigned for support activity

  • Graduate/Post Graduate degree in Computer Science, Engineering or a related subject
  • Proven working experience in development support, application of standard software development principles
  • Object oriented analysis and support using common design patterns
  • Able to respond to technical queries / requests from team members and customers
  • Strong problem solving skills
  •  Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc.)
  • Excellent knowledge of Relational Databases, SQL and ORM technologies (Oracle, Hibernate)
  • Experience in the Spring Framework
  • Experience with test-driven development